FAQ
 

Q: What is included in the purchase of my ticket?

A: Our all inclusive ticket includes:

  • Admission to the event 

  • Exclusive Badge 

  • Professional photographs with all talent in attendance (digital copies only). Note: talent may be photographed in pairs, 2 talent per 1 attendee

  • Exclusive poster pre-signed by all guests in attendance

  • Hors d’oeuvres, select food and beverages

  • Access to various on-site extras including: instagrammable photo opportunities, speciality vendors, and more! (subject to change based on event)

  • Complimentary swag bag

  • Note: Flights, transportation, and accommodations are NOT included with purchase. Travel insurance is encouraged. All tickets are non-refundable and non-transferrable. Any chargebacks / disputes will ban you from any future events. The reselling of tickets is strictly prohibited. 

Q: What is included in the purchase of a meet and greet ticket?

A: Our meet and greet ticket includes:

  • Private Q&A 

  • Group photo 

  • Light snacks + refreshments

  • Personal selfie on your own device 

  • Note: You MUST have an admission ticket in order to purchase and attend a meet and greet.

  • Flights, transportation, and accommodations are NOT included with purchase. Travel insurance is encouraged. Any chargebacks / disputes will ban you from any future events. The reselling of tickets is strictly prohibited. 

Q: Are my tickets mailed to me or do I need to pick them up at registration?

A: All tickets will be picked up at registration. This will help avoid postage cost, lost tickets and scalping.

Q: What do I need for registration?

A: Every attendee who purchases tickets MUST have their photo ID. At registration, you will be asked to present your ID and sign an acknowledgement sheet to confirm receipt and pickup. This is to ensure there is no confusion over the order and no one will be able to come back to try and retrieve a duplicate ticket(s).

Q: My friend purchased my tickets, can he/she/they pick them up for me at registration?

A: Yes. The original purchaser of the ticket(s) will be responsible for pickup.

Q: Can I purchase tickets at the event?

A: All tickets can be purchased on our website and picked up at registration. We anticipate selling out, therefore, we will NOT have tickets available for purchase at the event.

Q: How is your event different from others?

A: We are not a convention company, we are a boutique event company, therefore, our events are designed to provide you with a luxury fan experience that encompasses all the fun of a pop-up event with the gracefulness of an intimate cocktail reception. You’ll pose with your favorite stars along the “red” carpet, indulge in catered food and beverages, snap your best instagram-worthy pictures, and hang with fellow fans and talent.

Q: Why are your tickets so expensive?

A: Ticket Pricing

  • All of our admission tickets are limited in quantity to provide a more intimate experience. Our prices are comparable to the convention circuit, but unlike those events, we’ve created one all-inclusive ticket that includes your admission, photographs, autographs, catered food and beverage, specialty vendors, and swag bags for our attendees.

  • In addition, with every purchase made, a substantial portion of the proceeds are also donated to various charities.

  • We understand that not everyone has the means to afford such tickets and we appreciate your business. 

Q: How old do I need to be to attend?

A: Age Requirements

  • All persons 13 years or older are welcome to attend. 

  • All attendees under the age of 18 need to be accompanied by a legal adult. 

  • Both the minor and the accompanying adult need to have purchased an event ticket in order to attend and gain entry.

Q: What happens if a talent cancels their appearance?

A: Talent Cancellations

  • All talent is subject to change and/or cancel at any time. All announced talent have contractually committed to attend the event. However, as is standard practice in the entertainment industry, all talent has the right to cancel their appearance if there are circumstances that require them to do so such as a film/work project, illness, or force majeure.

  • Should an announced talent cancel their appearance, or other participation, Enrapture Entertainment will do their best to replace them with a similar and comparable guest and/or work to rebook them for another future event.

  • Please note that replacements are NOT guaranteed and we do NOT suggest purchasing tickets based on the announcement of one sole talent/individual. When you purchase a ticket you are purchasing a ticket to an event, not the appearance of one particular talent. All admission sales are non-refundable and non-transferable even in the event of a talent cancellation. Any chargebacks / disputes will ban you from any future events.

Q: Will (Insert Talent’s Name) be in attendance?

A: Enrapture Entertainment strives to book as many talented individuals as feasibly possible for each event. While we are unable to discuss talent negotiations with you, we do welcome any talent suggestions you may have for us. We also encourage you to follow us on social media where you can keep track of any and all talent updates for our current and future events. 

Q: I can no longer attend the event. Can I get a refund for my ticket or give it to a friend?

A: Non-Refundable and Non-Transferable Ticket Sales

  • All tickets are non-refundable and non-transferable. Any chargebacks / disputes will ban you from any future events. Those purchasing multiple tickets for multiple attendees should provide all names of those attending in the designated box upon checkout. The reselling of tickets is strictly prohibited. 

Q: Can I bring my own camera/device to take photos?

A: Cameras & Other Devices

  • Due to the nature of this event, and out of respect for the talent, we ask that attendees refrain from bringing and using any professional cameras and/or large tech devices during the event. Cell phones are permitted for usage at our designated instagrammable photo op areas.

  • Please refrain from using personal devices to take unwanted and unwarranted candid photographs of our talent.

  • We encourage all attendees to be present and let our event photographers capture the memories for you so you can enjoy this unique and intimate experience without disruptions.

Q: How can I access photographs taken of me during the event?

A: Professional Photography

  • All talent in attendance will be photographing, which is included in the purchase of your ticket. Professional photographers will also be capturing additional images throughout the event.

  • Select photographs will be available for digital download at the event. All remaining photos will be available online for digital download after the event concludes. Hard copies and prints will NOT be provided.

  • By purchasing a ticket, you confirm that all images taken by our photographers may be used by Enrapture Entertainment for public release, marketing, etc. 

Q: How long do I have with (Insert Talent’s Name) for my professional photograph?

A: Professional photographs will take place at the start of the event, as you arrive. Professional photographs taken with (Insert Talent’s Name) will last a few moments, long enough for you to exchange a few words and take your photo. While we understand your eagerness to strike up a conversation with (Insert Talent’s Name), we kindly ask that you please be respectful and move through the photo line in a timely fashion as to not take up someone else’s photo time. You will have time to have a conversation with the talent in attendance throughout the event. Gifts, props, etc. are NOT permitted.

Q: Will (Insert Talent’s Name) pose for my professional photograph?

A: Due to time restraints, special poses will NOT be permitted. Touching or pretending to touch the face, hair or forehead, floor poses and poses of sexual nature are NOT permitted. 

Please keep in mind that the talent in attendance, while recognizable to us because we see them on TV, films and on their social media pages (if applicable), we are strangers to them. Please do not do anything to them that you wouldn’t want a stranger to do to you and please be respectful of the talent’s personal space.

Q: Can I use a prop for my professional photograph?

A: Props are NOT permitted at Enrapture Entertainment events.

Q: Can I get an autograph from the talent in attendance?

A: Autographs

  • All attendees will receive an exclusive pre-signed poster signed by all talent in attendance. 

  • NO on-site autographs will be taking place throughout the duration of the event. Personal items for signing, personalization requests, and additional autographs will NOT be allowed so please refrain from bringing additional items into the venue. 

Q: Is there a dress code for the event?

A: Dress Code

  • There is no formal dress code for the event, however, we do suggest appropriate attire as there are younger fans in attendance.

  • Costumes, masks, props, weapons (real or fake), etc. will NOT be permitted. 

Q: Can I bring a gift(s) for the talent?

A: Gifts For Talent

  • Attendees are encouraged to refrain from bringing gifts for the talent in attendance. Though thoughtful, it is quite difficult for the talent to travel home with such items and items often times get left behind or require shipping. 

Q: What is the bag policy for the event?

A: Attendees are strongly encouraged to refrain from bringing any large bags and/or personal items. All bags and belongings are subject to search upon entry. Each guest is entitled to bring with them (1) clear personal bag, clutch or wallet. Personal bags are to be no larger than 12" x 12” x 6".

Enrapture Entertainment LLC reserves the right to refuse entry/service to any person for any reason without a refund.

*Please review our Refund Policy, Terms + Conditions, and Privacy Policy pages for additional information.